TERMS & POLICY

OVERVIEW
This website is operated by desksortcubby. Throughout the site, the terms “we”, “us” and “our” refer to desksortcubby. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Our store is hosted on an online e-commerce infrastructure that allows us to sell our desktop file organisation products to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 – PRODUCTS AND ORDERS
Certain products, specifically desktop file organisation items, may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We endeavour to display as accurately as possible the colours and images of our products. We cannot promise that your computer monitor’s display of any colour will be completely accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 4 – SHIPPING AND DELIVERY POLICY
We cater to customers within the European region, utilising premium courier networks, including but not limited to DHL Priority, FedEx Priority, and UPS Priority.

Delivery Timeline: Estimated transit times range from 3 to 8 calendar days from the date of dispatch.

Tracking Notifications: To ensure full visibility, automated tracking notifications are sent to the email address provided during checkout at key operational milestones, including: when the order is dispatched, when it arrives at the regional sorting hub, and when it is out for local delivery.

Delays and Investigations: In the event that a shipment exceeds the standard delivery timeline, we will initiate a formal investigation with the respective carrier. Based on the findings of the assessment, we will provide an appropriate resolution, which may include a full refund or a replacement shipment.

Transfer of Risk: In strict compliance with European consumer legislation, the risk of loss or damage to the goods passes to you only when you, or a third party indicated by you (other than the carrier), acquire physical possession of the items. Risk does not transfer to the customer upon delivery to the carrier.

SECTION 5 – RIGHT OF WITHDRAWAL AND RETURNS
14-Day Right of Withdrawal: Under European Union consumer protection laws, customers within the European region have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a justification. To exercise this right, you must inform us of your decision via email at desktop@desksortcubby.com within this 14-day timeframe.

Damaged or Defective Goods: If an item arrives damaged or exhibits manufacturing defects, you must report the issue to our customer support team via desktop@desksortcubby.com within 14 days of receipt. Please provide clear photographic evidence illustrating the damage or defect. Upon verification of the details, we will arrange for a full refund or a replacement item. There is no requirement to return the damaged item to us.

Refund Processing: Approved refunds will be issued back to the original financial instrument used for the initial transaction. Please allow a reasonable period for your financial institution to reflect the transaction.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and card expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – LIMITATION OF LIABILITY
We do not state or promise that your use of our service will be uninterrupted, timely or error-free. We endeavour to maintain website availability but cannot make absolute statements regarding continuous uptime.
To the maximum extent permitted by applicable European law, desksortcubby shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

SECTION 8 – GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France and applicable European Union regulations. Any legal actions or disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in France.

SECTION 9 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 10 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at our customer support email address:

Brand Name: desksortcubby

Website: www.desksortcubby.com

Contact Email: desktop@desksortcubby.com

We aim to respond to all enquiries within 48 hours.