DELIVERY SERVICE

Thank you for visiting desksortcubby. This Shipping & Delivery Policy governs the shipment and delivery of products ordered from our website (www.desksortcubby.com).

We are committed to delivering our desktop organization products to customers across Europe with efficiency and clear communication at every stage of the transit process.

1. Delivery Destinations
   We dedicatedly serve customers located within Europe. All orders are processed and dispatched from our facilities to ensure a professional handling process.
2. Order Processing Time
   All orders are processed within 24 to 48 hours (excluding weekends and public holidays) after receiving your order confirmation email.

A notification email will be sent to the email address provided at checkout once your order has been prepared and is ready for dispatch.

3. Shipping Rates & Estimated Transit Times
   To maintain high service standards, we cooperate with premium delivery partners including DHL Priority, FedEx Priority, and UPS Priority.

Estimated Shipping Time: 3 to 8 business days across Europe.

Shipping costs, if applicable, will be calculated and clearly displayed at the checkout page prior to the finalization of your payment.

Please note that transit times are estimates provided by our logistics partners. While we work diligently to meet these timeframes, occasional external delays with the courier services may occur due to local administrative or logistical factors.

4. Order Tracking & Notifications
   We believe in keeping our customers informed throughout the journey of their parcel. Automated updates will be sent to the email address (desktop@desksortcubby.com will be the corresponding contact for any queries, and automated updates will be dispatched from our system) at key operational milestones:

When the parcel is dispatched from our facility.

When the parcel arrives at the regional logistics hub.

When the parcel is out for local delivery with the courier.

Each notification will contain a unique tracking reference number, allowing you to monitor the physical progress of your delivery.

5. Transfer of Risk and Ownership
   In strict accordance with European consumer protection legislation, the risk of loss or damage to the goods remains with desksortcubby during transit. The risk and legal ownership of the items are transferred to the customer only upon physical delivery and receipt of the goods by the consumer or a designated third party. You are not responsible for any issues that occur prior to physical possession.
6. Delayed or Missing Shipments
   In the event that a delivery exceeds the standard estimated transit timeframe outlined above, we take full responsibility for initiating a formal investigation with the respective courier service.

Depending on the specific circumstances and the outcome of the investigation, desksortcubby will arrange for either:

A complete replacement of the ordered items dispatched swiftly, or

A full refund of the purchase amount to the original payment method.

If you suspect your parcel is delayed or experience any issues with the courier update, please contact our support team immediately at desktop@desksortcubby.com.

7. Incorrect Delivery Addresses & Delivery Failure
   Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete. If a delivery cannot be completed due to incorrect address details provided by the buyer, or failure to collect the parcel from a designated courier pickup point within the specified timeframe, the customer may be responsible for any additional costs incurred for re-dispatching the items.
8. Contact Information
   For any questions regarding your order status, tracking updates, or shipping arrangements, please contact our customer service directly:

Brand Name: desksortcubby

Website: www.desksortcubby.com

Contact Email: desktop@desksortcubby.com