RETURN POLICY

This Refund and Cancellation Policy governs the purchases made on www.desksortcubby.com (hereinafter referred to as the “Website”), operated under the brand name desksortcubby. We are dedicated to providing clear, transparent, and legally compliant terms for our European customers.

1. Right of Withdrawal (14-Day Cooling-Off Period)
   
   In accordance with European consumer protection legislation, customers residing within the European Union (EU) and European Economic Area (EEA) have the right to withdraw from their purchase agreement within 14 days from the date of product delivery, without stating a reason.
   To exercise this right, you must notify our customer support team via email at desktop@desksortcubby.com within this 14-day period.
   
2. Damaged or Defective Products
   
   If a product arrives damaged or defective, please contact us immediately via email at desktop@desksortcubby.com. To assist us in reviewing the issue, please include clear photographic evidence of the damage or defect within your email.
   Upon review, desksortcubby will arrange for a full refund or a replacement shipment based on the factual circumstances. Customers are not required to return physically damaged items to us once the photographic evidence is verified.
   
3. Delivery Issues and Shipping Delays
   
   We partner with premium logistics networks, including DHL, FedEx, and UPS Priority services, to handle shipments to European destinations. If your package does not arrive within the standard estimated transit timeline, desksortcubby will initiate an official enquiry with the respective carrier. Following the investigation, we will issue either a full refund or a complimentary reshipment, depending on the actual circumstances.
   
4. Return Process
   
   For voluntary returns under the 14-day right of withdrawal, please contact our support team at desktop@desksortcubby.com to request the specified return details. Our team aims to respond to all inquiries within 48 hours. Please note that return shipping costs for voluntary withdrawals are the responsibility of the customer.
   
5. Refund Allocation and Methods
   
   Once a refund is approved, the funds will be issued back to the original payment method used during the initial transaction. This Website accepts payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, and digital wallets. The time required for the funds to reflect in your account depends entirely on the processing terms of your financial institution.
   
   Return address: 15 Rue des Entrepreneurs, 75015 Paris